Frequently Asked Questions

 

General

What is YAPILI and what services do we provide?

YAPILI is a peer-to-peer platform that connects people with licensed physicians (or Advisers) for health advice and secure health history online. YAPILI provides a personal profile for Advisers and users (or Advisees), and the facilitation service to exchange and store health information. YAPILI does not provide emergency medical advice, diagnosis or treatment. Do not use the Website for emergency medical needs. If you think you are having a medical emergency, call or attend emergency medical services immediately.

What do I do if I experience technical problems when using YAPILI?

Please reach out to YAPILI’s technical team at [email protected]. They will be happy to assist you.

 

For Users | People looking for Health Advice 

What personal information will you share with Advisers using YAPILI?

As a user, your personal information is only shared with the Adviser you have requested. Upon this time, the Adviser will have access to your profile, medical history and other information you have disclosed in your information exchanges via YAPILI. Advisers can only access this information through YAPILI and are required to keep this confidential. Furthermore, Advisers are not permitted to attempt to contact patients outside of the platform. To learn more about how YAPILI values your privacy, please view our Privacy & Cookie Policy.

Can I use YAPILI for emergencies?

No. YAPILI does not provide emergency medical advice, diagnosis or treatment. Do not use YAPILI for emergency medical needs. If you think you are having a medical emergency, call or attend emergency medical services immediately.

Is health advice via YAPILI a substitute for seeing a doctor in person?

Health advice provided by Advisers via YAPILI is not intended to replace a standard medical examination, and should not be used as the sole measure for diagnosis and treatment.

What do I do if my Adviser does not respond to my health question?

Most Advisers respond within 24 hours. YAPILI team does its best to remind and encourage Advisers to respond to you as soon as possible. If your Adviser takes longer than 24 hours to respond, get in touch with us at [email protected] .

Will I be able to upload photos and video of my health question?

Yes. You can upload media for the purposes of receiving health advice and follow-up.

How can I know that my Adviser is actually a licensed health professional?

Advisers, when creating their profile, are required to upload a copy of their diploma and their current license to practice within the jurisdiction of their place of residence. Advisers are not given access to YAPILI to provide advice and follow users until these documents are verified.

I would like to appraise or complain about my Adviser. How do I do that?

Please reach out to YAPILI’s user team at [email protected] . They will be happy to assist you.

How much does YAPILI cost?

YAPILI is free-of-charge. To pre-register for a free user account to test the Beta Version, click here.

 

For Advisers | Licensed Physicians 

Do users give consent before I give advice to them?

All users are required to give consent at several stages, specifically: (a) using the Website, (b) registering as User on the Website and (c) at the moment they choose the Adviser. The users have chosen you themselves and are well aware of the fact that you are a licensed physician.

Will users be able to upload photos/videos of their condition for me to assess?

Yes.

What should I do if a user is inquiring about an emergency situation?

YAPILI is not a platform for facilitating assistance during emergency situations. Please direct such patients to seek emergency medical assistance immediately.

How can I volunteer as an Adviser on YAPILI?

To pre-sign as a volunteering Adviser to test the Beta Version, click here . You will be contacted via email for verification documents, specifically (a) a scanned copy of your ID, (b) a scanned copy of your medical diploma, and (c) a scanned copy of your medical licence. This helps us to ensure that you are a licensed physician within your jurisdiction.

As a licensed health professional using YAPILI, how am I protected?

YAPILI has taken a number of legal measures in an effort to protect Advisers agreeing to provide their services through the Website. Users, when agreeing to the Advisee Agreement, acknowledge the irrevocable third party stipulation ( onherroepelijk derdenbeding), by which user obliges himself or herself to not hold the Adviser liable for any advice or follow-up or lack of it. Furthermore, we assist all volunteer health professionals using YAPILI who do not already have volunteer liability insurance in attaining the necessary insurance, and provide reimbursement for these costs up to 100€/year. Note: this does not cover misconduct on the platform, gross negligence, or fraud.

I would like to appraise or complain about my Advisees. How do I do that?

Please reach out to YAPILI’s team at [email protected] . They will be happy to assist you.

How can I be sure my information is kept private?

Users on YAPILI can only see your user name, gender, location, and your specialty. Users will not have access to any other identifiable information. Furthermore, users are forbidden from attempting to contact Advisers outside of the platform.

 

Health and Care Organizations (Software-as-a-Service)

How can YAPILI be used in your organization to provide services?

As a health and/or care organization using YAPILI, you are able to incorporate several customizable feature configurations, including employee accounts for your staff (i.e. care providers), advisee accounts for your users, facilitation of remote health consultation through the platform, and secure medical history storage. Use of YAPILI as a service is beneficial for triage purposes and delivery of primary and mental health care services.

How can I incorporate YAPILI in my organization?

If you are interested in incorporating YAPILI’s services in your organization, contact Sherzel Smith at [email protected] . We’ll help get you started!

 

Have a question that isn’t answered above? Contact us