Privacy & Cookie Policy of yapili B.V.
This is the Privacy & Cookie Policy of yapili B.V., a legal entity incorporated under Dutch law, established in Jacob Catsstraat 67, 2274GT Voorburg, the Netherlands (“YAPILI”).
This Privacy & Cookie Policy (Privacy & Cookie Policy) provides information on the processing of personal information of the users of the services of YAPILI and the users of the Website (https://yapili.com) (Users).
By accessing or using this website, Users agree to the applicability of this Privacy & Cookie Policy. YAPILI notes that this Privacy & Cookie Policy may be changed over time. Users of the Website are advised to regularly read this Privacy & Cookie Policy for possible changes.
This Privacy & Cookie Policy was last changed on January 31, 2019.
When is this Privacy & Cookie Policy applicable?
This Privacy & Cookie Policy is applicable to the processing of all personal information of Users through the Website by YAPILI.
Who is the controller of Users’ data?
YAPILI is the controller for the processing of Users’ personal information. YAPILI has notified the Dutch Data Protection Authority (DDPA) in The Hague, The Netherlands of its processing of personal information. The notification indicates what data are processed by YAPILI and for what purpose, and to which persons or entities the data will be provided. Click here to consult the notification in the public register of DDPA.
What happens when a data breach occurs?
YAPILI complies to the Dutch law. In case of an unlikely event of data breach, YAPILI will issue a notification to the Authority for Personal Data. YAPILI will also notify the data breach to the parties concerned (the users whose personal data has been or may have been leaked).
For what general purposes do we process your personal data?
If Users have consented to this, for sending information about YAPILI by e-mail.
YAPILI seeks to keep Users updated on latest vacancies / events / developments / news items / special offers / etc. and other opportunities and developments within YAPILI. YAPILI will do this by means of e-mails to the e-mail address provided when registering on the Website. Furthermore, emails will be sent to alert Users of new activity on their account (e.g. a notification regarding a message from an Advisee or an Adviser). For the purpose of emails, YAPILI will process Users’ name and their e-mail address. YAPILI retains Users’ personal information for as long as Users wishes to receive information from YAPILI. In case Users wish to cease receiving such e-mails, they can unsubscribe at any time by contacting info@yapili.com.
For the technical and functional management of the Website.
When Users visit the Website, the Website administrators process technical data linked to the use of the Website to enable YAPILI to deliver the functionalities of the Website. With this technical data the Website administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website. This way, YAPILI ensure that Users can (continue to) find and use the information on the Website in a quick and simple manner. For this purpose, cookies are used as well. For this purpose, YAPILI processes technical data like the IP-address of Users’ computer, the visited webpages, the internet browser used, previous/next visited websites and the duration of a visit/session. YAPILI retains technical data for a maximum period of twelve months for this purpose.
For answering Users’ questions.
On various pages of the Website, Users can ask a question. Users can also contact YAPILI by other means (such as e-mail or telephone). In this case, YAPILI will use Users’ personal information to answer their question. For this purpose, YAPILI processes their name, their contact information, their correspondence with YAPILI about their question and all other personal information Users provide and which is required to answer their question. YAPILI retains Users’ data for a maximum period of twelve months for this purpose.
For generation of management information, statistical data and market research.
YAPILI performs research into market trends through statistical analysis. YAPILI uses the results of such research to evaluate current products and services and to adapt products, marketing and stations to new developments. The research results are only analysed and reported on an aggregate basis. This means that the results are not related to any individual User in any way. To generate these informational reports, YAPILI processes data such as: the time and date of Users’ successful logins, the duration of their visit to the Website and which web pages Users view. The results in these reports are purely statistical and cannot be traced back to any individual User in any way. YAPILI retains such data for a period of twelve months.
For development and improvement of products and services.
YAPILI uses aggregated / anonymized personal information to analyse Users’ behaviour and to adjust products and services, to ensure that it is relevant to Users. YAPILI can make adjustments to offerings, e-mails or the Website. For this purpose, YAPILI may conduct research to the satisfaction of Users with the use of surveys. These surveys are conducted via e-mail or phone calls. YAPILI uses responses to such surveys for quality assessments and to improve user experience, for instance to functional requirements of the service or user interface of the Website. YAPILI may use the personal information provided in the survey, e.g. how often Users visit the Website, which pages Users click on the Website and what services Users receive through the Website. The results in these reports are purely statistical and cannot be traced back to any individual User in any way. YAPILI retains such data for a period of twelve months.
For development and improvement of the Website.
YAPILI uses aggregated / anonymized personal information to analyse Users’ behaviour and to adjust the Website, to ensure that it is relevant to Users. YAPILI can make adjustments to offerings, e-mails or the Website. YAPILI may use the personal information, e.g. how often Users visit the Website, which pages Users click on the Website and what services Users receive through the Website. The results in these reports are purely statistical and cannot be traced back to any individual User in any way. YAPILI retains such data for a period of twelve months.
For processing donation(s).
YAPILI will use donors’ personal data to process their donation(s), follow up on their enquiries concerning their donations and to fulfill YAPILI’s legal obligations as a foundation regarding their donations. For this purpose, YAPILI processes donors’ name, e-mail address, bank account details, correspondence with YAPILI about their enquiries concerning their donations and all other personal data they provide YAPILI with and which is required to follow up on their enquiries. Based on legal obligations, YAPILI retains donors’ personal data until seven years after they stop donating, with the exception of a log file with their name, contact information and donation details.
For what Advisee-related purposes do we process your personal data?
For developing and maintaining the Website for Advisees.
YAPILI uses aggregated / anonymized personal information to analyse Advisee information to adjust the Website accordingly, to ensure that it is relevant to Advisees. YAPILIcan make adjustments to offerings or the Website. YAPILI asks Advisees for certain personally identifiable information about themselves as well as about those related to them, i.e. family members, partners, etc. (e.g. name, e-mail address, postal address, telephone number, age, gender, previous and current medical history and condition(-s), health symptom(-s), diagnosis, etc. Advisees’ personal information is collected at the point of registration to the Website as well as at any later stage when using the Website. The Website may offer questionnaires, web logs, web postings, bulletin boards, chat rooms, newsgroups or other forms which permit Advisees to submit personal information online. Any information Advisees transmit online is considered personal information and is subject to this Policy. YAPILI retains Advisees’ personal information for as long as Advisees are registered as ‘Advisee’ on the Website abiding the clauses of the Advisee Agreement. In case Advisees would like to terminate their account, the Advisee Agreement provides instructions on how to proceed with such termination.
To provide Advisees with a ”profile page” including information on their health records.
YAPILI uses Advisees’ personal information to display their profile details to themselves as well as to the Advisers that Advisees wish to be connected with and to whom Advisees grant their special permission to view their personal information. YAPILI asks Advisees for certain personally identifiable information about themselves as well as about those related to them, i.e. family members, partners, etc. (e.g. name, e-mail address, postal address, telephone number, age, gender, previous and current medical history and condition(-s), health symptom(-s), diagnosis, etc. Advisees’ personal information is collected at the point of registration to the Website as well as at any later stage when using the Website. The Website may offer questionnaires, web logs, web postings, bulletin boards, chat rooms, newsgroups or other forms which permit Advisees to submit personal information online. Any information Advisees transmit online is considered personal information and is subject to this Policy. YAPILI retains Advisees’ personal information for as long as Advisees are registered as ‘Advisee’ on the Website abiding the clauses of the Advisee Agreement. In case Advisees would like to terminate their account, the Advisee Agreement provides instructions on how to proceed with such termination.
To connect Advisees with Advisers.
YAPILI use Advisees’ personal information to connect them with the Advisers for the advice and follow up services. YAPILI uses algorithms analysing personal information elements, such as postal address, age, gender, previous and current medical history and condition(-s), health symptom(-s), diagnosis, etc., to determine the list of pre-matched Advisers who suit best to provide advice and follow up services to a specific Advisee. YAPILI asks Advisees for certain personally identifiable information about themselves as well as about those related to them, i.e. family members, partners, etc. (e.g. name, e-mail address, postal address, telephone number, age, gender, previous and current medical history and condition(-s), health symptom(-s), diagnosis, etc.). Advisees’ personal information is collected at the point of registration to the Website as well as at any later stage when using the Website. The Website may offer questionnaires, web logs, web postings, bulletin boards, chat rooms, newsgroups or other forms which permit Advisees to submit personal information online. Any information Advisees transmit online is considered personal information and is subject to this Policy. YAPILI retains Advisees’ personal information for as long as Advisees are registered as ‘Advisee’ on the Website abiding the clauses of the Advisee Agreement. In case Advisees would like to terminate their account, the Advisee Agreement provides instructions on how to proceed with such termination.
To gather and perform real-time aggregated data analytics.
YAPILI uses aggregated / anonymized personal information to gather and perform real-time aggregated data analytics and assessing its fit for organizations as per ethical code of INTERNATIONAL DATA RESPONSIBILITY GROUP (IDRG). More information about IDRG can be found on their website http://www.responsible-data.org . YAPILI might use algorithms analysing personal information elements, such as postal address, age, gender, previous and current medical history and condition(-s), health symptom(-s), diagnosis, etc. The research results are only analysed and reported on an aggregate basis. This means that the results are not related to any individual User in any way. YAPILI asks Advisees for certain personally identifiable information about themselves as well as about those related to them, i.e. family members, partners, etc. (e.g. name, e-mail address, postal address, telephone number, age, gender, previous and current medical history and condition(-s), health symptom(-s), diagnosis, etc.). Advisees’ personal information is collected at the point of registration to the Website as well as at any later stage when using the Website. The Website may offer questionnaires, web logs, web postings, bulletin boards, chat rooms, newsgroups or other forms which permit Advisees to submit personal information online. Any information Advisees transmit online is considered personal information and is subject to this Policy. YAPILI retains Advisees’ personal information for as long as Advisees are registered as ‘Advisee’ on the Website abiding the clauses of the Advisee Agreement. In case Advisees would like to terminate their account, the Advisee Agreement provides instructions on how to proceed with such termination.
To comply with legal obligations.
YAPILI may disclose Advisees’ personal information when required by law or legal process; when necessary to protect and defend the rights or property of YAPILI or when necessary to protect the personal safety of Users of the Website. YAPILI asks Advisees for certain personally identifiable information about themselves as well as about those related to them, i.e. family members, partners, etc. (e.g. name, e-mail address, postal address, telephone number, age, gender, previous and current medical history and condition(-s), health symptom(-s), diagnosis, etc.). Advisees’ personal information is collected at the point of registration to the Website as well as at any later stage when using the Website. The Website may offer questionnaires, web logs, web postings, bulletin boards, chat rooms, newsgroups or other forms which permit Advisees to submit personal information online. Any information Advisees transmit online is considered personal information and is subject to this Policy. YAPILI retains Advisees’ personal information for as long as Advisees are registered as ‘Advisee’ on the Website abiding the clauses of the Advisee Agreement. In case Advisees would like to terminate their account, the Advisee Agreement provides instructions on how to proceed with such termination.
For what Adviser-related purposes do we process your personal data?
For developing and maintaining the Website for Advisers.
YAPILI uses aggregated / anonymized personal information to analyse Adviser information to adjust the Website accordingly, to ensure that it is relevant to Advisers. YAPILIcan make adjustments to offerings or the Website. YAPILI asks Advisers for certain personally identifiable information about themselves (e.g. name, e-mail address, postal address, telephone number, age, gender, medical specialty, licence details, affiliations, board certification, education etc.). The content of such information will be the sole responsibility of the Adviser, notwithstanding the fact that YAPILI assists them in setting-up their profile on the Website. Advisers’ personal information is collected at the point of registration to the Website as well as at any later stage when using our Website. The Website may offer questionnaires, web logs, web postings, bulletin boards, chat rooms, newsgroups or other forms which permit Advisers to submit personal information online. Any information Advisers transmit online is considered personal information and is subject to this Policy. YAPILI retains Advisers’ personal information for as long as Advisees are registered as ‘Adviser’ on the Website abiding the clauses of the Adviser Agreement. In case Advisers would like to terminate their account, the Adviser Agreement provides instructions on how to proceed with such termination.
To provide Advisers with a ”profile page” including information on your medical specialty.
YAPILI uses Advisers’ personal Information to display their profile details to themselves as well as to the Advisees that Advisers are connected with to provide advice and follow up. YAPILI asks Advisers for certain personally identifiable information about themselves (e.g. name, e-mail address, postal address, telephone number, age, gender, medical specialty, licence details, affiliations, board certification, education etc.). The content of such information will be the sole responsibility of the Adviser, notwithstanding the fact that YAPILI assists them in setting-up their profile on the Website. Advisers’ personal information is collected at the point of registration to the Website as well as at any later stage when using our Website. The Website may offer questionnaires, web logs, web postings, bulletin boards, chat rooms, newsgroups or other forms which permit Advisers to submit personal information online. Any information Advisers transmit online is considered personal information and is subject to this Policy. YAPILI retains Advisers’ personal information for as long as Advisees are registered as ‘Adviser’ on the Website abiding the clauses of the Adviser Agreement. In case Advisers would like to terminate their account, the Adviser Agreement provides instructions on how to proceed with such termination.
To connect Advisers with Advisees.
YAPILI use Advisers’ personal information to connect Advisers with Advisees for advice and follow up services. Upon registration, each registered Advisee is designated a unique medical ID and the Advisee is given choice to select best-suited Adviser from the list of 3-4 pre-matched list of Advisers. The following details for each Adviser will be visible to the Advisee at the moment of this choice: the first name of the Adviser, gender, country of residence, profession and specialisation. YAPILI asks Advisers for certain personally identifiable information about themselves (e.g. name, e-mail address, postal address, telephone number, age, gender, medical specialty, licence details, affiliations, board certification, education etc.). The content of such information will be the sole responsibility of the Adviser, notwithstanding the fact that YAPILI assists them in setting-up their profile on the Website. Advisers’ personal information is collected at the point of registration to the Website as well as at any later stage when using our Website. The Website may offer questionnaires, web logs, web postings, bulletin boards, chat rooms, newsgroups or other forms which permit Advisers to submit personal information online. Any information Advisers transmit online is considered personal information and is subject to this Policy. YAPILI retains Advisers’ personal information for as long as Advisees are registered as ‘Adviser’ on the Website abiding the clauses of the Adviser Agreement. In case Advisers would like to terminate their account, the Adviser Agreement provides instructions on how to proceed with such termination.
To process reimbursements and complementary revenue to Advisers.
YAPILI will offer complementary revenue to Advisers based on monthly Key Performance Indicators as well as reimburse Advisers for expenses incurred by such Advisers in connection with purchasing a medical liability insurance plan. YAPILI will use Advisers’ personal data to process such reimbursements and follow up on their enquiries concerning these reimbursements. YAPILI asks Advisers for certain personally identifiable information about themselves (e.g. name, e-mail address, postal address, telephone number, age, gender, medical specialty, license details, affiliations, board certification, education etc.), bank account details, correspondence with YAPILI concerning the payouts of complementary revenue and reimbursements. Based on legal obligations, YAPILI retains personal data until seven years after the payout and/or reimbursement, with the exception of a log file with Advisers’ name, contact information and payout and/or reimbursement details.
To calculate monthly Key Performance Indicators.
YAPILI will offer complementary revenue to Advisers based on monthly Key Performance Indicators (KPIs). These KPIs are taking into account the following information: 1) Adviser’s median response time to users request for health advice (i.e. opening a case), 2) the number of Advisees assigned at end of the month, 3) and the number of cases closed during the month. These KPIs are calculated automatically by the Website algorithms. Based on legal obligations, YAPILI retains personal data until seven years after the payout, with the exception of a log file with Advisers’ name, contact information and payout details.
To gather and perform real-time aggregated data analytics.
YAPILI uses aggregated / anonymized personal information to gather and perform real-time aggregated data analytics and assessing its fit for organizations as per ethical code of INTERNATIONAL DATA RESPONSIBILITY GROUP (IDRG). More information about IDRG can be found on their website http://www.responsible-data.org . YAPILI might use algorithms analysing personal information elements, such as postal address, age, gender, medical specialty. The research results are only analysed and reported on an aggregate basis. This means that the results are not related to any individual User in any way. YAPILI asks Advisers for certain personally identifiable information about themselves (e.g. name, e-mail address, postal address, telephone number, age, gender, medical specialty, licence details, affiliations, board certification, education etc.). The content of such information will be the sole responsibility of the Adviser, notwithstanding the fact that YAPILI assists them in setting-up their profile on the Website. Advisers’ personal information is collected at the point of registration to the Website as well as at any later stage when using our Website. The Website may offer questionnaires, web logs, web postings, bulletin boards, chat rooms, newsgroups or other forms which permit Advisers to submit personal information online. Any information Advisers transmit online is considered personal information and is subject to this Policy. YAPILI retains Advisers’ personal information for as long as Advisees are registered as ‘Adviser’ on the Website abiding the clauses of the Adviser Agreement. In case Advisers would like to terminate their account, the Adviser Agreement provides instructions on how to proceed with such termination.
To comply with legal obligations.
YAPILI may disclose Advisers’ personal information when required by law or legal process; when necessary to protect and defend the rights or property of YAPILI or when necessary to protect the personal safety of Users of the Website. YAPILI asks Advisers for certain personally identifiable information about themselves (e.g. name, e-mail address, postal address, telephone number, age, gender, medical specialty, licence details, affiliations, board certification, education etc.). The content of such information will be the sole responsibility of the Adviser, notwithstanding the fact that YAPILI assists them in setting-up their profile on the Website. Advisers’ personal information is collected at the point of registration to the Website as well as at any later stage when using our Website. The Website may offer questionnaires, web logs, web postings, bulletin boards, chat rooms, newsgroups or other forms which permit Advisers to submit personal information online. Any information Advisers transmit online is considered personal information and is subject to this Policy. YAPILI retains Advisers’ personal information for as long as Advisees are registered as ‘Adviser’ on the Website abiding the clauses of the Adviser Agreement. In case Advisers would like to terminate their account, the Adviser Agreement provides instructions on how to proceed with such termination.
Who has access to the personal information?
YAPILI uses third parties for certain processings, such as Website hosting. As far as these third parties have access to personal information in order to execute these processings, YAPILI has taken the required organizational and contractual measures to ensure that the personal information of Users is exclusively processed for the purposes mentioned above. Only if YAPILI is required to do so by law, personal information of Users will be provided to supervisory agencies, fiscal authorities and investigative agencies.
Which cookies does YAPILI use?
The Website uses cookies. A cookie is a small text file that YAPILI send to your internet browser so that YAPILI are able to recognise your browser when Users return. Cookies can collect data on the use of the Website such as which pages are visited and the duration of a user session. When Users use the Website, the cookie sends data to YAPILI.
YAPILI does not retain a cookie longer than necessary. YAPILI stores cookies that are essential in providing the functionalities of the Website, for instance, to identify the computer. If Users do not wish to receive any cookies at all, they may set your browser to refuse cookies all together. Please note that in that case they may no longer be able to use all the functionalities of the Website.
Cookies on https://yapili.com:
| (Category) Cookie(s) | (Name) | Target (category) cookie(s) | Retention period | Extra information |
| security | __cfduid | .yapili.com | 1 year | generated and owned by cloudflare, our content distribution network |
Only if you have given prior consent, YAPILI will use Google Analytics’ cookies. If you do not consent to the placement of such cookies, these cookies will be blocked. Google Analytics is a web analysis service that is offered by Google Inc. (Google). Google Analytics uses cookies to analyze the usage of the Website by Users. Google uses aggregated statistical data to give YAPILI an insight in the way Users use the Website. Google may only provide these data to third parties if Google is required to do so by law, or to the extent third parties processing these data on behalf of Google.
You can find more information on Google Analytics here.
How to treat links to other websites and social media?
On the Website, Users will find a number of links to other websites. Although these websites are selected with care, YAPILI is not responsible for the processing of personal information through these websites. YAPILI‘s Terms of Use and this Privacy & Cookie Policy are therefore not applicable to the use of such websites.
If Users choose to share the Website through social media such as LinkedIn, Facebook and/or Twitter, personal information (such as their name and the fact that their are interested in YAPILI) will also be visible to all the visitors of their personal webpage on LinkedIn, Facebook and/or Twitter. On the use of such social media websites only the terms and conditions (including the privacy policy) of the social media website apply. YAPILI is not responsible for the processing of personal information or the privacy policy of such social media websites. YAPILI‘s Terms of Use and this Privacy & Cookie Policy are therefore not applicable to the use of such websites.
May persons below the age of 18 provide personal data?
Persons below the age of 18 may only provide personal information to YAPILI if they have written permission of one of their parents or their legal guardian who has read this Privacy & Cookie Policy.
How is personal information secured?
Users’ personal information is stored on secure servers located in the EU and is treated strictly confidential. YAPILI has taken the appropriate technical and organizational security measures against loss or unlawful processing of this data. To this purpose, YAPILI uses several security techniques including secure servers, firewalls and encryption, as well as physical safeguard of the locations where data are stored.
Is personal information transferred to countries outside of the European Economic Area (“EEA”)?
As part of the services offered through our Website, personal information provided may be transferred to countries outside of the European Economic Area (“EEA”) to a country or territory whose laws may not provide adequate levels of protection to personal information. If YAPILI transfers information outside of the EEA in this way, YAPILI will take the appropriate steps to ensure that the privacy rights of Users continue to be protected. In addition, if Users use the services while they are outside the EEA, their personal information, including sensitive personal information, may be transferred outside the EEA in order to provide them with those services.
Who to address regarding questions and requests of access, removal etc.?
Users can request access of the data that YAPILI processes about them at any time, and have these corrected or removed by sending a request to:
- e-mail: info@yapili.com
- postal address: yapili B.V., Jacob Catsstraat 67, 2274GT Voorburg, the Netherlands