Frequently Asked Questions

General


What is YAPILI and what services do we provide?

YAPILI is a peer-to-peer platform that connects people with licensed healthcare professionals (or Advisers)  for health advice and secure medical history. YAPILI provides a personal profile for Advisers and users (or Advisees), and the facilitation service to exchange and store health information. YAPILI does not provide emergency medical advice, diagnosis or treatment. Do not use the Website for emergency medical needs. If you think you are having a medical emergency, call or attend emergency medical services immediately.  


What do I do if I experience technical problems when using YAPILI?

Please reach out to YAPILI’s technical team at [email protected]. They will be happy to assist you.   

For Advisees | Individuals Seeking Health Advice 


What personal information will you share with Advisers using YAPILI?

As a user, your personal information is only shared with the Adviser you have requested. Upon this time, your Adviser will have access to your  profile, medical history and other information you have disclosed in your information exchanges via YAPILI. Advisers can only access this information through YAPILI and are required to keep this confidential. Furthermore, Advisers are not permitted to attempt to contact patients outside of the platform. To learn more about how YAPILI values your privacy, please view our Privacy & Cookie Policy.


Can I use YAPILI for emergencies?

No. YAPILI does not provide emergency medical advice, diagnosis or treatment. Do not use YAPILI for emergency medical needs. If you think you are having a medical emergency, call or attend emergency medical services immediately.  


Is health advice via YAPILI a substitute for seeing a doctor in person?

Health advice provided by Advisers via YAPILI is for guidance only and is not intended to replace a standard medical examination, and should not be used for diagnosis and treatment.


What do I do if my Adviser does not respond to my health question?

Most Advisers respond within 24 hours. The YAPILI team does its best to remind and encourage Advisers to respond to you as soon as possible. For this purpose, YAPILI has put in place automated monitoring and alerting to Advisers. If nevertheless your Adviser takes longer than 24 hours to respond and you have not had witnessed an action from YAPILI team to address the situation, please get in touch with us at [email protected].


Will I be able to upload photos and video of my health question?

Yes. You can upload media in your ‘Health Room’ via the chat function for the purposes of receiving health advice and follow-up.


How can I know that my Adviser is actually a licensed health professional?

Advisers, when creating their profile, are required to verify their diploma and certifications, their current license to practice within the jurisdiction of their place of residence (for physicians) and past experience. Advisers are not given access to YAPILI to provide advice and follow users until these documents are verified. Advisers can be physicians, nurses, midwives, mental health workers, or sexual health and/or HIV counsellors. You are given the option to choose from a list of Advisers, allowing you to choose a healthcare professional suited to your needs.


I am not I happy with my Adviser. What do I do?

Please reach out to YAPILI’s user team at [email protected]. We will be happy to assist you and, if needed, match you with a new Adviser based on your preferences.


How much does YAPILI cost?

There is no direct cost to users accessing YAPILI. Users can register for YAPILI using prepaid invitation codes sponsored by our partners. You may have already received this coupon from a partner organisation. For more information on how to use your coupon, or to learn more about how to receive a coupon to access YAPILI, contact us at [email protected]

For Advisers | Licensed Healthcare Professionals


Do users give consent before I give advice to them?

All users are required to give consent at several stages, specifically: (a) using the Website, (b) registering as User on the Website and (c) at the moment they choose their Adviser. The users have chosen you themselves and are well aware of the fact that you are a licensed and trained healthcare professional.


Will users be able to upload photos/videos of their condition for me to assess?

Yes. Users can upload media in your ‘Health Room’ via the chat function for the purposes of receiving health advice and follow-up.


What should I do if a user is inquiring about an emergency situation?

YAPILI is not a platform for facilitating assistance during emergency situations. Please direct such users to seek emergency medical assistance immediately.


How can I become an Adviser on YAPILI?

To register to become an Adviser on click here to complete the registration form. During registration you will be given the option to upload your documents directly, or, if you prefer, email them directly to [email protected] with the subject line “Documents”. Either way, we will be sure to contact you to complete your verification process. This process is different for different fields and will include scanned copies of your ID and a copy of your license/registration to practice. After this process is completed, you can give health advice to users online.


As a licensed health professional using YAPILI, how am I protected?

YAPILI has taken a number of legal measures in an effort to protect Advisers agreeing to provide their services through the Website. Users, when agreeing to the Advisee Agreement, acknowledge the irrevocable third party stipulation ( onherroepelijk derdenbeding), by which user obliges himself or herself to not hold the Adviser liable for any advice or follow-up or lack of it. Furthermore, we assist all volunteer health professionals using YAPILI who do not already have volunteer liability insurance in attaining the necessary insurance, and provide reimbursement for these costs up to 100€/year. Note: this does not cover misconduct on the platform, gross negligence, or fraud.


I would like to provide feedback about one of my Advisees. How do I do that?

Please reach out to YAPILI’s team at [email protected] . They will be happy to assist you.


How can I be sure my information is kept private?

Users on YAPILI can only see your user name, gender, location, and your specialty. Users will not have access to any other identifiable information. Furthermore, users are forbidden from attempting to contact Advisers outside of the platform.


Will YAPILI take up much of my time?

YAPILI is mindful of the fact that health professionals are busy people! On the platform, you are able to limit the amount of users who can request you as their Adviser. If you would like to spend time off the platform, email us at [email protected] and we will ensure that no new users will be assigned to you and your existing Advisees will be informed of your absence.


Can I schedule days that I will not be available to give health advice via YAPILI?

If you would like to spend time off the platform, email us at [email protected] and we will ensure that no new users will be assigned to you and your existing Advisees will be informed of your absence.


How much and how will I be paid on YAPILI?

YAPILI offers complimentary revenue based on monthly Key Performance Indicators including your average response time to users request for health advice (i.e. opening a case), the number of Advisees assigned to you, and the number of cases you close per month. We will discuss this with you in more detail when onboarding you as Adviser on YAPILI. For more information, contact us at [email protected].

For Partner Organisations


I’m an employer. How can YAPILI be used in my organization?

YAPILI is a low-cost solution for health advice and remote consultation. As an employer, for 1 USD per month, per user, you can provide your employees with unlimited access to YAPILI platform, ensuring that they have a resource to turn to for health advice. If you are interested in providing access to YAPILI for your employees, contact us at [email protected]. We’ll help get you started!


I’m an NGO / Healthcare organization interested in using YAPILI’s services for my programming. Is this possible?

YAPILI works directly with partners and sponsors to provide access to health advice online for our users. Telemedicine is useful for addressing a variety of health needs and can be a great solution for the issues many NGOs and healthcare organizations address. If you would like to learn more about how you can use YAPILI’s services in your programming, contact us at [email protected] to learn more!


I am a donor/sponsor and would like to sponsor access to YAPILI for users. How do I learn more?

Thank you for sharing our commitment to providing health advice online to those who need it! To learn more about how you can sponsor access to YAPILI for more users, email us at [email protected].  

Have a question that isn’t answered above?